Care & Policies
The Jewelry
Each piece of jewelry from our studio is finished by hand with great care and maintains subtle qualities from our jeweler's touch that enhance the atelier nature of our work. We make your pieces in small made to order groupings, so as to never over produce. This helps to not only maintain consistency in quality, but to ensure that materials are consciously consumed.
Care & Repairs & Resizing
All repairs and professional cleaning will incur a fee to be determined at the assessment of the piece. Re-sizing starts at $85 per ring and has a 3-4 week turnaround. Upon use of an external repair service, the six-month warranty will be null and void. Jewelry should be long lasting and we encourage you to reach out with any questions or inquiries you may have in regards to tune-up and maintenance.
Returns & Exchanges
We accept returns or exchanges of unworn items within 1 week of delivery. Signs of wear or deterioration, will be taken into account at time of return. For all returns and exchanges you will be credited in full so long as the item is returned undamaged and unworn (minus the shipping cost) within 2 weeks of the exchange.
Items purchased on sale, through pop-ups, trunk shows and retail partners are not eligible for return or exchange. Items that you have received via exchange are not eligible for return. Items that are bespoke, One Of a Kind or customized are not eligible for return.
Lead times and Rush Services
If your jewelry is in stock, it will ship 2-3 days after purchase. If it’s made to order, please allow 3-4 weeks for production before your piece is shipped. For a custom piece, the timelines can vary greatly, but on average they take 8-10 weeks to make.
We do not provide rush services for non-custom items, but will always try to accommodate your timeline if you inform us at the time of purchase.