FAQ
Are your gemstones certified?
GIA certifications are offered for all diamonds larger than .50 carats. We cannot guarantee GIA certifications for diamonds less than 1 carat. Diamonds that weigh less than .50 carats each are typically bought and sold without certification.
We personally verify, and guarantee the authenticity of all the gems we use. Diamonds sold at Faeber without GIA certification maintain the same quality as the their larger counterparts that come with certification.
For smaller stones we provide an internal GIA Comparable grading (as listed in their product descriptions).
Do you use lab-grown diamonds?
We choose to primarily work with post consumer diamond, antique diamonds, or ethical new mined diamonds. In our experience, we find lab-grown diamonds difficult to trace or guarantee ethical labor and environmental practices.
Can you re-set my family stones into something new?
Resetting family stones can add new life and deepen the story and sentiment of your jewelry. We are happy to consult and advise on the process of resetting family stones. Please refer to our Custom Appointment page to find out more.
Do you offer payment plans?
We understand fine jewelry can be an investment. With that in mind we offer payment plans through ShopPay/Affirm. If you have trouble accessing a payment plan at checkout please reach out to hello@faeber-studio.com for assistance.
Do you offer custom ring sizing?
Most of our rings can be made to fit any size. If you don’t see your size listed online reach out to hello@faeber-studio.com to order a ring sized just for you.
Lead times and Rush Services
If your jewelry is in stock, it will ship 2-3 days after purchase. If it’s made to order, please allow 3-4 weeks for production before your piece is shipped. For a custom piece, the timelines can vary greatly, but on average they take 8-10 weeks to make.
We do not provide rush services for non-custom items, but will always try to accommodate your timeline if you inform us at the time of purchase.
What’s the difference between 14kt and 18kt gold?
14kt and 18kt gold have a different gold composition. 18kt has a higher percentage of gold, and is less durable. 18kt rings will see more wear over time. 14kt has a slightly lower percentage of gold and is more durable.
We typically recommend using 14kt gold for everyday wear as it will require less maintenance over time.
Ring resizing
You may find that over time you’ll need to have your ring resized. Your ring should fit comfortably snug on your finger. If you find your ring is spinning around the finger, we recommend either a re-size of the band or an addition of sizing beads. Resizing starts at $85 per ring and has a 2-3 week turnaround.
Where can I try on rings in person?
Our showroom is located in Burlington, VT and is available for try-on appointments. If you would like to make an appointment, email hello@faeber-studio.com to inquire further.